top of page

Refund Policy

Our Commitment

At Chitale Bandhu, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund policy to address any concerns.

1. Eligibility for Refunds

​

Refunds are available under the following conditions:

  • The product is damaged or defective upon delivery.

  • The wrong item was delivered.

  • The product does not match the description provided on our website.

​​

To be eligible for a refund, you must notify us within 7 days of receiving your order.

2. Non-Refundable Items

​

We are unable to offer refunds for:

  • Perishable items such as sweets and snacks unless they are damaged or defective.

  • Products that have been opened, used, or tampered with.

  • Items purchased on sale or during special promotions, unless defective.

3. Refund Process

​

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [Insert Email Address] with your order details and reason for the refund request.

  2. Provide photographic evidence if the item is damaged or defective.

  3. Once your request is reviewed and approved, we will process your refund.

​

Refunds will be issued to the original payment method within 7–10 business days after approval.

4. Returns and Replacement Options

​

If you prefer, we can replace the defective or incorrect item instead of issuing a refund. Replacement requests follow the same process as refunds.

5. Shipping Costs

​

  • We will cover the return shipping costs for approved refunds due to defective or incorrect items.

  • For all other refunds, the customer is responsible for shipping costs.

6. Missing or Delayed Packages

​

If your package is delayed or does not arrive within the estimated timeframe:

  1. Check the tracking information provided.

  2. Contact our customer support team at chaughuleglobalinc@gmail.com for assistance.

bottom of page