Shipping Policy

Delivery Partner

We partner with Royal Mail to ensure reliable and efficient delivery of your orders.

1. Shipping Locations

We currently ship across the United Kingdom and internationally to select countries. Availability and shipping costs will be displayed at checkout.

2. Processing Time

Orders are processed within 1-2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

UK Standard Delivery: Estimated 2–5 business days.
UK Express Delivery: Estimated 1–2 business days.
International Delivery: Estimated 7–14 business days, depending on the destination

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

4. Shipping Costs

Shipping charges are calculated based on:

The weight and dimensions of the package.
The delivery location.

Shipping costs will be clearly displayed at checkout before completing your purchase.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a Royal Mail tracking number. You can use this number to track your shipment on the Royal Mail website.

6. Missing or Delayed Packages

If your package is delayed or does not arrive within the estimated timeframe:

Check the tracking information provided.
Contact our customer support team at chaughuleglobalinc@gmail.com for assistance.

7. Returns and Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply for re-delivery.
Refer to our Return Policy for details on returning items.

8. Customs and Duties (International Orders)

For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.